Swarup is a Data Analyst with 7. 6 years of experience in production support and maintenance.
Resolved critical production issues effectively, ensuring minimal downtime.
Prepared dashboards using Tableau and PowerBI for analysis of client issues.
Utilized Python for efficient data manipulation and processing.
Managed bulk data imports and file processing using Unix Shell scripts.
Performed production support activities, consistently resolving issues within specified SLAs.
Built Elliemae AIQ by ICE Mortgage Technology omnichannel AI-driven solution capturing + standardizing data into authoritative source for lenders + investors + servicers using UNIX + MS Excel + PowerBI + Shell Scripting + Tableau + Python + Snowflake + MySQL
Overview: Elliemae AIQ by ICE Mortgage Technology is an omnichannel solution leveraging AI to automate manual workflows and increase productivity for lenders, investors, and servicers. Responsibilities: Managed the delivery of key work packages, ensuring timelines, budget, and legislation were met for business customers. Wrote and executed Unix Shell scripts to copy, move, and rename files in bulk. Prepared monthly billing data, weekly summary reports, and monthly client-wise tracker reports using Python.
Key outcomes:
Managed delivery of key work packages, adhering to time and budget requirements.
Prepared monthly billing data efficiently using Python.
Created dashboards in PowerBI to analyze monthly ticket volumes.
Swarup
Linux Python